Booking & Client Policies

A valid credit or debit card may be required to reserve an appointment.

Payment is due according to the terms provided at the time of booking or purchase.

By scheduling an appointment or purchasing a session, package, or Gift Session, you agree to the applicable policies described below.

If you need to cancel or reschedule an appointment, please provide at least 48 hours' notice.

Appointments cancelled or rescheduled with at least 48 hours' notice may be rescheduled without penalty.

If an individually purchased prepaid session is cancelled within this timeframe and you choose not to reschedule, you may request a refund in accordance with the refund policy below.

Appointments cancelled or rescheduled with less than 48 hours' notice, as well as missed appointments/no-shows, are non-refundable.

For individually purchased appointments, the full payment for the appointment will be forfeited and cannot be credited toward a future appointment.

For clients using a session package, the scheduled session will be considered used and deducted from the remaining sessions in the package.

SAVE understands that genuine emergencies and unexpected circumstances can occur. Exceptions may be considered at SAVE's discretion based on the circumstances.

If you cancel a prepaid individual session with at least 48 hours' notice and choose not to reschedule, you may request a refund of the amount paid for that session.

Refunds will be returned to the original purchaser, less any non-refundable payment processing fees associated with the original transaction and any applicable fees associated with processing the refund.

Appointments cancelled with less than 48 hours' notice are not eligible for a refund.

Please plan to arrive or join your online session at the scheduled appointment time.

SAVE will hold your appointment for up to 15 minutes after the scheduled start time.

If you have not arrived or joined within 15 minutes and no communication or prior arrangement has been made, the appointment will be considered a missed appointment/no-show.

If you contact SAVE to let us know you are running late, the session may still take place using the remaining time available in your scheduled appointment. The session will generally end at the originally scheduled time.

If SAVE delays the start of your appointment, you will receive the full amount of time reserved for your session.

Session packages are designed to be completed within a specific period of time. Package timeframes begin on the date of purchase.

Expired or Unused Package Sessions

Any sessions not used within the applicable package period will expire.

Expired or unused package sessions are non-refundable and cannot be transferred, credited, or extended.

Please consider your availability and ability to complete your sessions within the required timeframe before purchasing a package.

If you choose to discontinue an unexpired session package before using all of the included sessions, you may request a refund for the unused portion of the package.

Any sessions already used will be recalculated at the regular follow up session rate applicable to those sessions rather than the discounted package rate.

Any remaining refundable balance will be returned to the original purchaser, less any non-refundable payment processing fees associated with the original transaction and any applicable fees associated with processing the refund.

This applies only to packages that have not expired.

Once a package has reached its expiration date, any unused sessions are non-refundable and cannot be transferred, credited, or extended.

Gift Sessions must be used within 120 days of the purchase date.

The person receiving the gift is responsible for scheduling and completing the session within that timeframe.

Any Gift Session not used within 120 days will expire.

Expired or unused Gift Sessions are non-refundable and cannot be reassigned, credited, or extended.

Please consider the recipient's availability before purchasing a Gift Session.

A First Session — New Concern is required whenever you are beginning work on a new concern, including if you have worked with SAVE previously.

A Follow-Up Session — Current Concern is available when you are continuing work on the same concern addressed in your First Session and your previous session was within the last six months.

If more than six months have passed since your previous session, please schedule a First Session — New Concern.

For online sessions, please plan to have a reliable internet connection, a functioning device, and a private space where you can participate without interruption.

If technical difficulties occur during your session, we'll first make reasonable efforts to reconnect and continue. When needed, we may use another available platform or communication method so the session can continue.

If a technical issue on your side causes a delay or interruption, the session will generally continue with the remaining time available in your scheduled appointment.

If technical difficulties on SAVE's side significantly interrupt the session or prevent the session from continuing, your session time will be honored. Depending on the circumstances, we may reconnect, continue through another available method, or reschedule the remaining session time.

If an issue on SAVE's side makes it impossible to begin the session, the appointment will be rescheduled without penalty.

If you have questions about which appointment to schedule or about a policy that may apply to your situation, please contact SAVE before booking or purchasing.